Valentina · Front desk

Valentina, the AI front desk agent

Welcomes every visitor, lets their host know they have arrived and answers everyday questions about rooms, floors, hours, visitor registration and parcels.

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Transcript

Everything the agent says in the video.

Hi! I'm Valentina, a virtual agent created by MindLab. I work at the front desk of a company, and my job is to make sure every person who walks in feels welcome from the very first moment. When you arrive, I greet you, ask who you're here to see, and let that person know you're already here. While you wait, I tell you where the meeting room is, which floor each department is on, and how to find your way around the building. I also answer the everyday questions: opening hours, how to register a visit, where to leave a package, or who to talk to about a specific matter. We talk voice to voice, in real time: you speak to me in your own words and I answer right away, looking you in the eye. There's no need to touch a screen or fill out a form. And if something comes up that needs a member of the team, I call them right away. I never get tired and I never lose my patience, so the last visitor of the afternoon gets the same attention as the first one of the morning. I'm available all day long, on a screen in the lobby, on a kiosk, or on your phone. If you'd like a front desk like this for your company, let's talk. At MindLab we help you design it, train it and get it up and running.

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