Camila · Clinic
Camila, the AI clinic front desk agent
Books, confirms and changes appointments, explains how to prepare for a test and refers medical questions to a healthcare professional.
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Transcript
Everything the agent says in the video.
Hi! I'm Camila, a virtual agent created by MindLab. I work at the front desk of a clinic, and my job is to make your visit as calm and as easy as possible. I help you book, confirm or change an appointment, I tell you what to bring on the day of your visit, and I explain how to get ready for a test, following the instructions left by the medical team. I also tell you how to get here, which floor each office is on, and where to wait until you're called. There's something important I want you to know: I don't give medical advice. If your question is about a symptom, a diagnosis or a treatment, I refer it to a healthcare professional, who is the right person to answer you. We talk voice to voice, in real time, with no rush and no menus. You can ask me as many times as you need: I never lose my patience, and I treat every patient with the same care, from the first one in the morning to the last one at night. I'm available at the clinic, on the website and on your phone, even outside office hours, so you never have to wait on hold. If you'd like an agent like me welcoming your patients, let's talk. At MindLab we help you design her, train her and get her up and running.
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